i managed to lock myself out of my account after messing up my 2fa login three times in a row and i was worried i would miss the morning asx open. i got onto the support team through the webtrader and they verified my details and reset my access in under twenty minutes so i could get back to my aud/usd positions before the volatility spiked. it was my own fault for being a bit careless with my phone but the team sorted it out without any fuss and then gave me some tips on how to keep my login secure which i really appreciated.
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i managed to lock myself out of my account after messing up my 2fa login three times in a row and i was worried i would miss the morning asx open. i got onto the support team through the webtrader and they verified my details and reset my access in under twenty minutes so i could get back to my aud/usd positions before the volatility spiked. it was my own fault for being a bit careless with my phone but the team sorted it out without any fuss and then gave me some tips on how to keep my login secure which i really appreciated.